Checkout securely Can I cancel and return my order?
Sure, you can cancel your order within 60 days of receiving it from the Orders page in your account, or by contacting our customer service team. Once you’ve cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you’ll be refunded the price of the item(s) within 7 days, using the same means of payment as you used to make your purchase.
Returning an item is free: use the prepaid return label included with your order. It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service.
How can I return an incorrect, faulty or damaged item?
Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form giving details of your order.